BNPL Product Manager - Global Payment

Team Introduction In line with the globalization strategy and vision of the company, the Global Payments team builds a platform to provide cross-border payment solutions for all ByteDance's products and services, that are growing rapidly worldwide. This is an exciting opportunity to make an impact on global scale across all ByteDance's business usecases. Key Responsibilities: - Develop and refine our BNPL product roadmap and strategy, in collaboration with cross-functional teams such as legal, compliance, engineering, design, marketing, and business. - Analyze market trends, customer behavior, and data to identify opportunities for growth and optimization. - Collaborate with payment partners to integrate BNPL solutions (whitelable or cobranding) onto our platform, ensuring seamless user experience and adherence to regulatory standards. - Manage the end-to-end process of BNPL transactions, from onboarding new customers to resolving any disputes or issues that may arise. - Work closely with our analytics team to develop reports, KPIs, and dashboards to track performance and identify areas for improvement. - Collaborate with customer support and operations teams to ensure timely and effective resolution of customer issues related to BNPL services. - Stay up-to-date on industry trends, regulations, and best practices related to BNPL solutions.