Forward Deployed Engineer, BytePlus

Join the Fast-Growing BytePlus Team BytePlus is one of the newer Business Units formed to serve global enterprise customers with our leading technology solutions. As part of the BytePlus Team, you help enterprise customers build what's next for their business. Leveraging ByteDance's cutting-edge intelligent technologies, we are devoted to developing innovative products and solutions to shape the future. We empower our clients to focus on what truly matters. Centering on inspiring innovativeness and excellence, we create life-changing solutions that impact lives around the world. You can help us to achieve our mission. Responsibilities - Proactive Customer Relationship Management: Build and maintain strong, long-term relationships with key stakeholders at customer organizations. Serve as the primary point of contact for technical issues and escalations. In addition, identify and recommend solutions to address customers' evolving needs and challenges. - Technical Guidance and Support: Provide expert guidance on solution architecture, best practices, and optimization strategies. Assist customers in designing, deploying, and troubleshooting complex cloud environments. Also conduct regular workshops and trainings, technical reviews and health checks to ensure optimal performance. - Project Management & Ownership: Collaborate with customers to plan and execute migration, deployment, and expansion projects. Monitor project progress and provide regular updates to stakeholders. Take ownership of the projects for on-time delivery. - Thought leadership: Stay up-to-date with the latest cloud and AI/ML technologies and industry trends. Contribute to the development of best practices, industry insight articles, and technical documentation.