Renewals Manager [German speaking]
<p id="p-rc_b270d4eea2cbd15a-92" data-path-to-node="6"><span data-path-to-node="6,0"><span class="citation-2190 citation-end-2190">As a member of our Renewals team, you will be instrumental in defining, testing, and growing a renewals model that balances high volume scale with top-down positioning</span></span><span data-path-to-node="6,2"><span class="citation-2189">. The Renewals team is an integral part of Asana's success, partnering wit</span><span class="citation-2188 citation-2189 citation-end-2189">h customers and internal stakeholders such as Account Executives, Customer Success Managers & Finance to ensure A</span><span class="citation-2188 citation-end-2188">sana customers are set up for continued success from their Asana investment</span></span><span data-path-to-node="6,4"><span class="citation-2187 citation-end-2187">. Your primary focus will be managing client renewals to maximize r</span>etention, identify expansion opportunities, and drive a high degree of customer satisfactio<span class="citation-2186 citation-end-2186">n</span></span><span data-path-to-node="6,6"><span class="citation-2185 citation-end-2185">.</span></span></p> <p id="p-rc_b270d4eea2cbd15a-93" data-path-to-node="7"><span data-path-to-node="7,0"><span class="citation-2184 citation-end-2184">This role is based in our Dublin office with an office-centric hybrid schedule</span></span><span data-path-to-node="7,2"><span class="citation-2183">. Th</span><span class="citation-2182 citation-2183 citation-end-2183">e standard in-office days are Monday, Tuesday, and Thursday</span></span><span data-path-to-node="7,4"><span class="citation-2180 citation-2181 citation-end-2181">. Most Asanas have the option to work from home </span><span class="citation-2180 citation-end-2180">on Wednesdays</span></span><span data-path-to-node="7,6"><span class="citation-2179 citation-end-2179">. Working from home on Fridays depends on the type of work you do and the teams wi</span>th which you partner</span><span data-path-to-node="7,8">. If you're interviewing for this role, your recruiter will share more about the in-office requirements</span><span data-path-to-node="7,10">.</span></p> <h3 data-path-to-node="8">What you’ll achieve</h3> <ul data-path-to-node="9"> <li> <p id="p-rc_b270d4eea2cbd15a-94" data-path-to-node="9,0,0"><span data-path-to-node="9,0,0,0"><strong data-path-to-node="9,0,0,0" data-index-in-node="0">Secure and Retain Revenue:</strong> Protect revenue, incentivize multi-year agreements, and secure renewal contracts in advance of expiration</span><span data-path-to-node="9,0,0,2">.</span></p> </li> <li> <p id="p-rc_b270d4eea2cbd15a-95" data-path-to-node="9,1,0"><span data-path-to-node="9,1,0,0"><strong data-path-to-node="9,1,0,0" data-index-in-node="0">Close Renewals:</strong> Understand customer needs and demonstrate account management capabilities to bring renewals to closure</span><span data-path-to-node="9,1,0,2">.</span></p> </li> <li> <p id="p-rc_b270d4eea2cbd15a-96" data-path-to-node="9,2,0"><span data-path-to-node="9,2,0,0"><strong data-path-to-node="9,2,0,0" data-index-in-node="0">Engage Key Stakeholders:</strong> Partner with decision-makers to identify customer requirements, budget, core stakeholders, and approval processes while uncovering roadblocks to ensure on-time commitments</span><span data-path-to-node="9,2,0,2">.</span></p> </li> <li> <p id="p-rc_b270d4eea2cbd15a-97" data-path-to-node="9,3,0"><span data-path-to-node="9,3,0,0"><strong data-path-to-node="9,3,0,0" data-index-in-node="0">Manage Territory Processes:</strong> Own and execute the quote-to-close processes for all renewals within an assigned territory</span><span data-path-to-node="9,3,0,2">.</span></p> </li> <li> <p id="p-rc_b270d4eea2cbd15a-98" data-path-to-node="9,4,0"><span data-path-to-node="9,4,0,0"><strong data-path-to-node="9,4,0,0" data-index-in-node="0">Defend Market Share:</strong> Effectively defend against competitive pressures</span><span data-path-to-node="9,4,0,2">.</span></p> </li> <li> <p id="p-rc_b270d4eea2cbd15a-99" data-path-to-node="9,5,0"><span data-path-to-node="9,5,0,0"><strong data-path-to-node="9,5,0,0" data-index-in-node="0">Forecast Accurately:</strong> Maintain and report an accurate rolling 90-day forecast of renewals</span><span data-path-to-node="9,5,0,2">.</span></p> </li> <li> <p id="p-rc_b270d4eea2cbd15a-100" data-path-to-node="9,6,0"><span data-path-to-node="9,6,0,0"><strong data-path-to-node="9,6,0,0" data-index-in-node="0">Cross-Functional Collaboration:</strong> Communicate and effectively partner with Deal Desk, Sales Operations, Legal, Finance, and Sales Management to navigate complex customer requests</span><span data-path-to-node="9,6,0,2">.</span></p> </li> <li> <p id="p-rc_b270d4eea2cbd15a-101" data-path-to-node="9,7,0"><span data-path-to-node="9,7,0,0"><strong data-path-to-node="9,7,0,0" data-index-in-node="0">Drive Process Efficiency:</strong> Assist with enhancing and improving systems and processes to increase internal operational efficiencies</span><span data-path-to-node="9,7,0,2">.</span></p> </li> </ul> <h3 data-path-to-node="10">About you</h3> <ul data-path-to-node="11"> <li> <p id="p-rc_b270d4eea2cbd15a-102" data-path-to-node="11,0,0"><span data-path-to-node="11,0,0,0">2–5 years of experience with software/subscription renewals or account management; SaaS experience is a plus</span><span data-path-to-node="11,0,0,2">.</span></p> </li> <li> <p id="p-rc_b270d4eea2cbd15a-103" data-path-to-node="11,1,0"><span data-path-to-node="11,1,0,0">Fluency in German</span><span data-path-to-node="11,1,0,2">.</span></p> </li> <li> <p id="p-rc_b270d4eea2cbd15a-104" data-path-to-node="11,2,0"><span data-path-to-node="11,2,0,0">Proficiency in contract negotiations, value selling, discovery, closing skills, and a consistent track record of quota achievement</span><span data-path-to-node="11,2,0,2">.</span></p> </li> <li> <p id="p-rc_b270d4eea2cbd15a-105" data-path-to-node="11,3,0"><span data-path-to-node="11,3,0,0">Strong organizational and time-management skills, paired with precise written and verbal communication attributes</span><span data-path-to-node="11,3,0,2">.</span></p> </li> <li> <p id="p-rc_b270d4eea2cbd15a-106" data-path-to-node="11,4,0"><span data-path-to-node="11,4,0,0">Experience creating pricing presentations and delivering them to C-level customers</span><span data-path-to-node="11,4,0,2">.</span></p> </li> <li> <p id="p-rc_b270d4eea2cbd15a-107" data-path-to-node="11,5,0"><span data-path-to-node="11,5,0,0">Thrives when partnering with Sales and Customer Success teams to achieve common organizational goals</span><span data-path-to-node="11,5,0,2">.</span></p> </li> <li> <p id="p-rc_b270d4eea2cbd15a-108" data-path-to-node="11,6,0"><span data-path-to-node="11,6,0,0">Ability to drive momentum and on-time renewals by connecting dots at large organizations, influencing stakeholders, and driving collaboration</span><span data-path-to-node="11,6,0,2">.</span></p> </li> <li> <p id="p-rc_b270d4eea2cbd15a-109" data-path-to-node="11,7,0"><span data-path-to-node="11,7,0,0">Approaches work with empathy and a creative, problem-solving mindset</span><span data-path-to-node="11,7,0,2">.</span></p> </li> <li> <p id="p-rc_b270d4eea2cbd15a-110" data-path-to-node="11,8,0"><span data-path-to-node="11,8,0,0">Capable of balancing a comple<span class="citation-2177 citation-2178 citation-end-2178">x book of business while maintaining customer satisfaction and retention in a fast-paced environment</span></span><span data-path-to-node="11,8,0,2"><span class="citation-2175 citation-2176 citation-end-2176">.</span></span></p> </li> <li> <p id="p-rc_b270d4eea2cbd15a-111" data-path-to-node="11,9,0"><span data-path-to-node="11,9,0,0"><span class="citation-2173 citation-2174">Demonstrates curiosity about AI tools and emerging t</span><span class="citation-2172 citation-2173 citation-2174 citation-end-2174">echnologies, with a willingness to learn and leverage them to enhance productivity, collaborati</span><span class="citation-2172 citation-2173 citation-end-2173">on,</span><span class="citation-2172 citation-end-2172"> or decision-making</span></span><span data-path-to-node="11,9,0,2"><span class="citation-2171 citation-end-2171">.</span></span></p> </li> </ul> <p><span data-path-to-node="11,10,0,0"><span class="citation-2170">At Asana, we're committed t</span><span class="citation-2169 citation-2170 citation-end-2170">o building teams that include a variety of backgrounds, perspectiv</span><span class="citation-2169">es, and skills, as this is critical to helpin</span><span class="citation-2168 citation-2169 citation-end-2169">g us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still en</span><span class="citation-2168 citation-end-2168">courage you to apply</span></span><span data-path-to-node="11,10,0,2"><span class="citation-2167 citation-end-2167">.</span></span></p> <h3 data-path-to-node="12"><span class="citation-2166 citation-end-2166">What we’ll offer</span></h3> <p id="p-rc_b270d4eea2cbd15a-113" data-path-to-node="13"><span data-path-to-node="13,0"><span class="citation-2165 citation-end-2165">Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our</span> path to achieving our mission</span><span data-path-to-node="13,2">. We believe that compensation should be reflective of the value you create relative<span class="citation-2164 citation-end-2164"> to the market value of your role</span></span><span data-path-to-node="13,4"><span class="citation-2163 citation-end-2163">. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit</span></span><span data-path-to-node="13,6">.</span></p> <p id="p-rc_b270d4eea2cbd15a-114" data-path-to-node="14"><span data-path-to-node="14,0">For this role, the estimated base salary range is between €61,600 - €78,400</span><span data-path-to-node="14,2">. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process</span><span data-path-to-node="14,4">. The listed range above is a guideline, and the base salary range for this role may be modified</span><span data-path-to-node="14,6">.</span></p> <p id="p-rc_b270d4eea2cbd15a-115" data-path-to-node="15"><span data-path-to-node="15,0">In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), an<span class="citation-2162 citation-end-2162">d benefits</span></span><span data-path-to-node="15,2"><span class="citation-2161 citation-end-2161">. If you're interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role</span></span><span data-path-to-node="15,4"><span class="citation-2160 citation-end-2160">.</span></span></p> <p id="p-rc_b270d4eea2cbd15a-116" data-path-to-node="16"><span data-path-to-node="16,0"><span class="citation-2159 citation-end-2159">We strive to provide equitable and competitive benefits packages that supp</span>ort our employees worldwide and include</span><span data-path-to-node="16,2">:</span></p> <ul data-path-to-node="17"> <li> <p id="p-rc_b270d4eea2cbd15a-117" data-path-to-node="17,0,0"><span data-path-to-node="17,0,0,0">Mental health, wellness & fitness benefits</span></p> </li> <li> <p id="p-rc_b270d4eea2cbd15a-118" data-path-to-node="17,1,0"><span data-path-to-node="17,1,0,0">Career coaching & support</span></p> </li> <li> <p id="p-rc_b270d4eea2cbd15a-119" data-path-to-node="17,2,0"><span data-path-to-node="17,2,0,0">Inclusive family building benefits</span></p> </li> <li> <p id="p-rc_b270d4eea2cbd15a-120" data-path-to-node="17,3,0"><span data-path-to-node="17,3,0,0">Long-term savings or retirement plans</span></p> </li> <li> <p id="p-rc_b270d4eea2cbd15a-121" data-path-to-node="17,4,0"><span data-path-to-node="17,4,0,0">In-office culinary options to cater to your dietary preferences</span></p> </li> </ul> <p id="p-rc_b270d4eea2cbd15a-122" data-path-to-node="18"><span data-path-to-node="18,0">These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations</span><span data-path-to-node="18,2">. If you're interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role</span><span data-path-to-node="18,4">.</span></p> <p data-path-to-node="18"><span data-path-to-node="18,4">#LI-Hybrid</span></p><div class="content-conclusion"><p><strong>About us</strong></p> <p data-pm-slice="1 1 []">Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.</p> <p data-pm-slice="1 1 []"><strong><a class="LinkThemeablePresentation LinkPrimaryPresentation LinkPrimaryPresentation--sentimentSelected PrimaryLink HighlightSol HighlightSol--core HighlightSol--buildingBlock" href="https://www.gem.com/form?formID=fbcdec8c-3442-43b9-9b45-d2b5f4ea25db" target="_blank">Join Asana’s Talent Network</a></strong> to stay up to date on job opportunities and life at Asana.</p></div>