SaaS Engineer

<h2 class=&quot;p1&quot;><span class=&quot;s1&quot;>Role Description</span></h2> <p><span class=&quot; author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc70z90zz79z8cz81zjibz77z9gebz89zz75zz71zz73zpg7v7dn&quot;>We are seeking a SaaS Engineer to </span><span class=&quot; author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc70z90zz79z8cz81zjibz77z9gebz89zz75zz71zz73zpg7v7dn&quot;>manage, optimize, and maximize value from Dropbox’s SaaS ecosystem</span><span class=&quot; author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc70z90zz79z8cz81zjibz77z9gebz89zz75zz71zz73zpg7v7dn&quot;>. The ideal candidate has hands-on experience administering collaboration platforms</span> <span class=&quot; author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc70z90zz79z8cz81zjibz77z9gebz89zz75zz71zz73zpg7v7dn h-lparen&quot;>(Google</span><span class=&quot; author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc70z90zz79z8cz81zjibz77z9gebz89zz75zz71zz73zpg7v7dn&quot;> Workspace, Slack, Zoom, Dropbox), strong scripting/automation skills, and a curiosity for exploring new features and AI capabilities. You will help ensure SaaS platforms are </span><span class=&quot; author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc70z90zz79z8cz81zjibz77z9gebz89zz75zz71zz73zpg7v7dn&quot;>secure, scalable, and fully leveraged</span><span class=&quot; author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc70z90zz79z8cz81zjibz77z9gebz89zz75zz71zz73zpg7v7dn&quot;>, enabling Dropboxers to get the most out of their tools.</span></p> <h2 class=&quot;p1&quot;><span class=&quot;s1&quot;>Responsibilities</span></h2> <ul> <li><span class=&quot; author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc70z90zz79z8cz81zjibz77z9gebz89zz75zz71zz73zpg7v7dn&quot;>Administer SaaS platforms: user management, security, permissions, workflows, integrations.</span></li> <li><span class=&quot; author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc70z90zz79z8cz81zjibz77z9gebz89zz75zz71zz73zpg7v7dn&quot;>Proactively </span><span class=&quot; author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc70z90zz79z8cz81zjibz77z9gebz89zz75zz71zz73zpg7v7dn&quot;>evaluate new SaaS features</span><span class=&quot; author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc70z90zz79z8cz81zjibz77z9gebz89zz75zz71zz73zpg7v7dn&quot;> and run pilots/adoption programs.</span></li> <li><span class=&quot; author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc70z90zz79z8cz81zjibz77z9gebz89zz75zz71zz73zpg7v7dn&quot;>Measure and report on adoption and usage trends</span><span class=&quot; author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc70z90zz79z8cz81zjibz77z9gebz89zz75zz71zz73zpg7v7dn&quot;> across collaboration platforms.</span></li> <li><span class=&quot; author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc70z90zz79z8cz81zjibz77z9gebz89zz75zz71zz73zpg7v7dn&quot;>Identify opportunities to leverage </span><span class=&quot; author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc70z90zz79z8cz81zjibz77z9gebz89zz75zz71zz73zpg7v7dn&quot;>AI, automation, and integrations</span><span class=&quot; author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc70z90zz79z8cz81zjibz77z9gebz89zz75zz71zz73zpg7v7dn&quot;> for smarter collaboration.</span></li> <li><span class=&quot; author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc70z90zz79z8cz81zjibz77z9gebz89zz75zz71zz73zpg7v7dn&quot;>Troubleshoot and resolve SaaS-related incidents, documenting best practices.</span></li> <li><span class=&quot; author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc70z90zz79z8cz81zjibz77z9gebz89zz75zz71zz73zpg7v7dn&quot;>Deliver documentation, training, and communication to drive user enablement.</span></li> </ul> <h2 class=&quot;p1&quot;><span class=&quot;s1&quot;>Requirements</span></h2> <ul> <li><span class=&quot; author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc70z90zz79z8cz81zjibz77z9gebz89zz75zz71zz73zpg7v7dn&quot;>5+ years experience administering enterprise SaaS platforms</span> <span class=&quot; author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc70z90zz79z8cz81zjibz77z9gebz89zz75zz71zz73zpg7v7dn h-lparen&quot;>(i.e. Google</span><span class=&quot; author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc70z90zz79z8cz81zjibz77z9gebz89zz75zz71zz73zpg7v7dn&quot;> Workspace, Slack, Zoom, Dropbox).</span></li> <li><span class=&quot; author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc70z90zz79z8cz81zjibz77z9gebz89zz75zz71zz73zpg7v7dn&quot;>Experience with automation/scripting</span> <span class=&quot; author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc70z90zz79z8cz81zjibz77z9gebz89zz75zz71zz73zpg7v7dn h-lparen&quot;>(Python,</span><span class=&quot; author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc70z90zz79z8cz81zjibz77z9gebz89zz75zz71zz73zpg7v7dn&quot;> Bash, PowerShell, AWS Lambda).</span></li> <li><span class=&quot; author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc70z90zz79z8cz81zjibz77z9gebz89zz75zz71zz73zpg7v7dn&quot;>Familiarity with SaaS APIs, integrations, and CI/CD pipelines.</span></li> <li><span class=&quot; author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc70z90zz79z8cz81zjibz77z9gebz89zz75zz71zz73zpg7v7dn&quot;>Strong analytical skills for usage data, adoption metrics, and feature impact.</span></li> <li><span class=&quot; author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc70z90zz79z8cz81zjibz77z9gebz89zz75zz71zz73zpg7v7dn&quot;>Excellent troubleshooting, problem-solving, and cross-functional communication skills.</span></li> <li><span class=&quot; author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc70z90zz79z8cz81zjibz77z9gebz89zz75zz71zz73zpg7v7dn&quot;>Ability to work independently and cross-functionally, with clear communication to both technical and non-technical stakeholders.</span></li> <li><span class=&quot; author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc70z90zz79z8cz81zjibz77z9gebz89zz75zz71zz73zpg7v7dn&quot;>Strong documentation skills, with experience maintaining knowledge bases, SOPs, and onboarding guides</span></li> </ul> <h2>Preferred Qualifications</h2> <ul> <li><span class=&quot; author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc70z90zz79z8cz81zjibz77z9gebz89zz75zz71zz73zpg7v7dn&quot;>Certifications in Google Workspace or Slack administration.</span></li> <li><span class=&quot; author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc70z90zz79z8cz81zjibz77z9gebz89zz75zz71zz73zpg7v7dn&quot;>Experience with SaaS adoption programs and driving user engagement.</span></li> <li><span class=&quot; author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc70z90zz79z8cz81zjibz77z9gebz89zz75zz71zz73zpg7v7dn&quot;>Familiarity with AI/ML-powered SaaS features.</span></li> <li><span class=&quot; author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc70z90zz79z8cz81zjibz77z9gebz89zz75zz71zz73zpg7v7dn&quot;>Background in SaaS spend optimization and vendor management.</span></li> </ul>