Workplace Front Desk Coordinator
<p class="font-claude-response-body break-words whitespace-normal"><strong>Upwork Inc.'s (Nasdaq: UPWK)</strong> family of companies connects businesses with global, AI-enabled talent across every contingent work type including freelance, fractional, and payrolled. This portfolio includes the Upwork Marketplace, which connects businesses with on-demand access to highly skilled talent across the globe, and Lifted, which provides a purpose-built solution for enterprise organizations to source, contract, manage, and pay talent across the full spectrum of contingent work. From Fortune 100 enterprises to entrepreneurs, businesses rely on Upwork Inc. to find and hire expert talent, leverage AI-powered work solutions, and drive business transformation. With access to professionals spanning more than 10,000 skills across AI & machine learning, software development, sales & marketing, customer support, finance & accounting, and more, the Upwork family of companies enables businesses of all sizes to scale, innovate, and transform their workforces for the age of AI and beyond.</p> <p class="font-claude-response-body break-words whitespace-normal">Since its founding, Upwork Inc. has facilitated more than $30 billion in total transactions and services as it fulfills its purpose to create opportunity in every era of work. Learn more about the Upwork Marketplace at <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://www.upwork.com">Upwork.com</a> and follow us on <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://www.linkedin.com/company/upwork">LinkedIn</a>, <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://www.facebook.com/upwork">Facebook</a>, <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://www.instagram.com/upwork/">Instagram</a>, <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://www.tiktok.com/@upwork">TikTok</a>, and <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://twitter.com/upwork">X</a>; and learn more about Lifted at <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://go-lifted.com">Go-Lifted</a> and follow on <a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://www.linkedin.com/company/go-lifted/">LinkedIn</a>.</p> <hr class="border-border-200 border-t-0.5 my-3 mx-1.5"> <p class="font-claude-response-body break-words whitespace-normal">As a Front Desk Coordinator on Upwork's Workplace Team, you will own the day-to-day experience at the front of house, ensuring every employee, visitor, and partner encounters a welcoming, organized, and professionally managed environment. This is a full-time, onsite role requiring daily presence at our headquarters, Monday through Friday. You will work with moderate independence across Workplace, Admin, IT, Security, and cross-functional teams, proactively identifying and resolving operational issues before they affect the employee experience. If you take pride in running a tight operation, communicating clearly across stakeholders, and continuously improving the systems and processes you own, this role is a strong fit.</p> <h3 class="text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold">Responsibilities:</h3> <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="font-claude-response-body whitespace-normal break-words pl-2">Own the front desk experience end to end, serving as the primary point of contact for employees, guests, vendors, and contractors while upholding workplace security protocols consistently</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Monitor and escalate unauthorized access attempts, tailgating, suspicious activity, and workplace safety concerns, taking initiative to address issues within your scope before escalating when needed</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Manage daily office operations including supply procurement, mail distribution, badge administration, meeting room readiness, and workplace organization, proactively identifying gaps and resolving them</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Coordinate logistics for onsite events, team gatherings, and workplace initiatives, including scheduling, vendor communication, and post-event follow-through</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Respond to employee workplace requests with urgency and professionalism, tracking open items, maintaining accurate records, and closing the loop with employees on resolution</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Apply AI tools to draft workplace communications, synthesize incoming requests, and streamline administrative workflows, iterating on outputs to ensure accuracy and appropriate tone before distribution</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Surface patterns in recurring requests or operational friction to teammates and the broader Workplace team, contributing ideas for process improvement</li> </ul> <h3 class="text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold">What It Takes to Catch Our Eye:</h3> <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="font-claude-response-body whitespace-normal break-words pl-2">Demonstrated experience in front desk, workplace, hospitality, administrative, or customer-facing operations, with the ability to manage your workload independently across competing priorities</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Strong organizational and follow-through skills, with a track record of keeping operations running smoothly and catching issues before they escalate</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Clear, professional written and verbal communication skills with a collaborative approach and the composure to handle urgent or sensitive situations with good judgment</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Comfort adopting and optimizing workplace technologies, collaboration tools, and AI-assisted workflows, including the habit of reviewing and refining AI-generated outputs before use</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">A proactive, curious mindset with a genuine interest in improving processes, supporting teammates, and contributing to a workplace experience that employees notice and appreciate</li> </ul> <hr class="border-border-200 border-t-0.5 my-3 mx-1.5"> <p class="font-claude-response-body break-words whitespace-normal"><strong>Come change how the world works.</strong></p> <p class="font-claude-response-body break-words whitespace-normal">At Upwork, you'll shape the future of work for a global, remote-first workforce, creating economic opportunities for professionals worldwide. While we have a physical office in Palo Alto, we currently hire full-time employees in 34 U.S. states, making it easier than ever to join our mission from wherever you call home.</p> <p class="font-claude-response-body break-words whitespace-normal">Our culture is built on trust, risk-taking, customer focus, and excellence, all in service of our core mission: to create economic opportunities so people have better lives. We embrace authenticity and inclusion, encouraging everyone to bring their whole selves to work. Personal and professional growth is a priority here, supported through development programs, mentorship, and our Upwork Belonging Communities.</p> <p class="font-claude-response-body break-words whitespace-normal">We're proud to offer benefits that go beyond the basics, including comprehensive medical coverage for you and your family, unlimited PTO, a 401(k) plan with matching, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. Visit our <strong><a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://www.upwork.com/careers/life-at-upwork">Life at Upwork</a></strong> page to learn more about our values, working principles, and the overall employee experience.</p> <p class="font-claude-response-body break-words whitespace-normal">Ready to help shape the future of work? Check out our <strong><a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://careers.upwork.com/">Careers</a></strong> page and follow us on <strong><a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://www.linkedin.com/company/upwork">LinkedIn</a></strong>, <strong><a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://www.facebook.com/upwork">Facebook</a></strong>, <strong><a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://www.instagram.com/upwork/">Instagram</a></strong>, <strong><a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://www.tiktok.com/@upwork">TikTok</a></strong>, and <strong><a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="https://twitter.com/upwork">X</a></strong> to learn more about life at Upwork.</p> <p class="font-claude-response-body break-words whitespace-normal">Upwork is an Equal Opportunity Employer committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other legally protected characteristics under federal, state, or local law.</p> <p class="font-claude-response-body break-words whitespace-normal">Please note that a criminal background check may be required once a conditional job offer is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances. The Company is committed to conducting an individualized assessment and giving all individuals a fair opportunity to provide relevant information or context before making any final employment decision.</p> <p class="font-claude-response-body break-words whitespace-normal">We use BrightHire, an AI-enabled tool, to record interviews and summarize interview transcripts. The tool allows the interviewer to focus on the discussion and does not score or evaluate candidates or make recommendations. The interview transcripts are reviewed, and decisions are only made by humans. Candidates who prefer not to have their interview recorded through BrightHire can opt out when the interview is scheduled.</p> <p class="font-claude-response-body break-words whitespace-normal">To learn more about how Upwork processes and protects your personal information as part of the application process, please review our <strong><a class="underline underline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current" href="http://upwork.com/careers/job-applicant-privacy-notice">Global Job Applicant Privacy Notice</a></strong>.</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><em>The range of the hourly rate for this position is displayed below.</em></p></div><div class="title">Hourly Pay</div><div class="pay-range"><span>$36.78</span><span class="divider">—</span><span>$52.40 USD</span></div></div><div class="pay-input"><div class="description"><p><em data-stringify-type="italic">The annual base salary range for this position is displayed below. The range displayed reflects the minimum and maximum salary for this position, and individual base pay will depend on your skills, qualifications, experience, and location. Additionally, this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program.</em></p></div><div class="title">Annual Base Compensation</div><div class="pay-range"><span>$76,500</span><span class="divider">—</span><span>$109,000 USD</span></div></div></div><div class="content-conclusion"><p> </p> <p><span style="font-weight: 400;">To learn more about how Upwork processes and protects your personal information as part of the application process, please review our <a href="http://upwork.com/careers/job-applicant-privacy-notice" target="_blank">Global Job Applicant Privacy Notice</a></span></p></div>